Michael

Coins

Ltd

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          COIN CLUB

Reading Coin Club

Terms & Conditions of Sale

Michael Coins Ltd is now only able to do mail order 

on a part time basis.

All items are now in lodged in a "Storage" company lockup.

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I regret but I cannot supply ANY order that is less

than £18.50 due to the costs involved.

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Michael Coins Ltd cannot be liable for any losses or damage caused by the postal services 

or the customs services.

Reads CLAIMS (below)

Michael Coins Ltd can send to MOST countries in the world with the exception of

CANADA;  CHINA & United States of AMERICA

The reason for NOT sending to Canada - please see at the bottom of this page !

The reason for NOT sending to U. S. A. - please see at the bottom of this page !

 

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NOTE: As of 1 April 2014 the post office has reduced the level of

compensation for loss or damage to items sent World Wide

DOWN from a maximum of £500.00 to now ONLY £250.00**

See details further below

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TO ORDER: If you find anything of interest on any of our lists you will need to check that it is still in stock. 

To do this you will need to:

(1) By e-mail to michael@michael-coins.co.uk Emails will be read and answered when I at home and on the computer - that is as long as our server is not having problems delivering them or our computer is playing up - as it is  does from time to time ! As I am no longer in London I regret that my internet signal is flaky at the best of times !

(2) I now have an other email address in case the above does not work and that is michaelgouby@gmail.com

(3) Or by telephone on 07986336110. Please telephone at sensible hours Monday to Friday 9:00 am to 6:00 pm. I am out and about much of the time as I am semi-retired and NOT tied to an office anymore. So there might be times you cannot reach me! Email will still be the easiest way for me to correspond with you and it means we both have a record of your query or order.

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The HOLDING  of Coins, Banknotes, etc.

As soon as we confirm that the coins, items, etc. are available to you and that you require them - the item(s) will be held for you. The item(s) will still remain visible on the web site -

 But the item(s) will now appear  boxed in red.

The item(s) will be held for a couple of days whilst we await payment. On receiving payment the item(s) will disappear from our list. However, if we do not receive payment within what we consider a reasonable time for your posting payment and our receiving it - the red [HOLD] will come off and the item(s) will again be available for sale.

Please - Anyone who does not send payment - will NOT have item(s) HELD for them in future.

£££££££££££££££££££££££

PAYMENT: ALL transaction have to be paid for in advance in British Pounds Sterling or whatever currency has been agreed with us, at that time.

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UK:   

We accept:

Bank to Bank transfers (known as BACS). Our preferred option as it saves a long journey into Reading !

                                                                  Can be done online from your computer; by telephone or 

                                                                  by going into your branch. We would give you our account

                                                                  details if you wish to make a BACS payment.

U.K. Bank cheques.  Cheques should be made payable to  -  Michael Coins Ltd  Please be aware that it

can take 7 days (5 working days) from the time we receive the cheque (with the post these days that couple be a couple of days, minimum) and then our need to take it to a bank in Reading. So not the fastest option. 

Cash. If sending cash by post - please use 'Special delivery' - It is the safest option and one can get 

          compensation from the Royal Mail if lost ! 

PayPal. We regret but for UK clients we don't accept PayPal payments as we have had, in the past, an

             unfortunate con trick by someone saying that they did not receive the coin even though it was 

             sent by special deliver and a signature proof of acceptance. PayPal accepted the client's version 

             that he had not received the coin and refunded him the money leaving us with no 'coin' and no       

             payment ! I am sure that 99% of people are honest. It took just one person to spoil that.

             I am also a member of the IBNS (International Bank Note Society) and on their forum there have

             been over 37 posts on similar occurrences as mine, above. I list just a few as to show that this is

             is NOT a 'one' off problem ! - just follow the link !

             Clients in the UK I regret need to use either BACS or cheque (cash - as last resort !).

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Europe & Overseas

There are several methods of payment:

 

1.   A (£) Pound Sterling "Bank draft or money order" drawn on a British Bank is the most acceptable and made payable to  -  Michael Coins Ltd.

2.   An alternative is a Bank transfer: This is from your bank directly to our bank - that is as long as you pay ALL of the charges involved - your end and my end - it could be FREE or up to £12.00 + depending on banks and the system used - BACS or CHAPS. 

* I have been advised that - BACS (Approximately 3 working day for a transfer) and are the cheapest way to transfer money and are normally free……CHAPS are (possible) same day transfers however ALWAYS incurs a charge of between £15 - £25 or more.

3.   Payment via 'Paypal' - is our least preferred method of payment and will only be accepted for small

      amounts. i.e. Up to £50.00 or possibly more if I deem OK.

Our PayPal account name for payment is michael@michael-coins.co.uk

However, payment using 'Paypal' will involve a small cost to the client (you).

For International transactions (i.e. Europe, USA & Rest of the World)

PayPal have a sliding scale depending where in the world you are !

The rate commence at 3.9% and climb to 6.5% commission, plus 20 pence, per transaction.

The U.S.A. at present is 4.4% plus 20 pence, per transaction. 

PayPal have now messed around with its cross border fees page that it difficult to understand what exactly their charges are !?

So for us to receive the correct amount (or a close as possible), after the 'PayPal' charges we need to add to that amount to any order:

Some clients ask why we add these fees to the final cost: - 

Simple answer - that way everyone pays the SAME price for the items we supply !

When we make out an invoice for say £50.00 we expect £50.00 and anyone paying by cash or cheque pays that £50.00. We also accept bank transfer, as shown above, as long as the client pays the bank charges and we receive the £50.00. Therefore it would be unfair to all those other people that pay in that way if we were to accept £46.50 from people that want to pay by PayPal and it would certainly mess up our accounts !  

This way EVERYONE pays the same price for the same goods. So please do not ask us to absorb the PayPal fees now that the reason why they are added is made clear !

Yes, we know that several other companies absorb the costs - the reason being that they normally charge more than we do of the goods in the first place (there is no such thing as FREE - it all has to be paid somehow) !

We are accepting to use PayPal as a payment system to help those people abroad that can find it complicated and / or expensive to pay us in any other way. For amounts under £50.00 it could be more advantageous to use PayPal than paying bank charges on a bank transfer.

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£$£$£$£$£$£$£$£$£$

Sorry - We do not accept card payment.

The reason: TOO expensive and we will not load our prices just to line the pockets of the card companies.

$$$$$$$$$$$$$$$$$$

APPROVAL: All item(s) except books that are considered unsatisfactory may be returned within seven days of receipt for a full refund on condition that the item(s) are returned in the same condition that they were sent.

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POSTAGE: U.K. inland -  For coins & Banknotes. As of 1 April 2014

We advise using Special Delivery for all items sent that have a value of OVER £50.00

 

(1) Special Delivery:

Up to 100gms £7.50 (Insured to £500.00)

Up to 100gms £8.50 (Insured to £1000.00)

Up to 100gms £10.00 (Insured to £2500.00)

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Up to 500gms £8.50 (Insured to £500.00)

Up to 500gms £9.50 (Insured to £1000.00)

Up to 500gms £11.00 (Insured to £2500.00)

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Up to 1000gms £9.50 (Insured to £500.00)

Up to 1000gms £10.00 (Insured to £1000.00)

Up to 1000gms £12.50 (Insured to £2500.00)

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Up to 2000gms £12.00 (Insured to £500.00)

Up to 2000gms £13.00 (Insured to £1000.00)

Up to 2000gms £15.00 (Insured to £2500.00)

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The weight limit is up to 10 Kilos and the prices get high !

So if the weight is under 4 kilos it would be cheaper to do as 2 parcels, if possible.

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We suggest that items UP TO £50.00 in value can be sent by 'Signed for' post.  

The 1st class post however will not guarantee next day delivery.

We use mail-lite padded envelopes so as to protect the coins.

 

(2) Signed for post:  Large letter* = From 240 x 165 x 5mm up to 353 x 250 x 25mm size.  

     *Due to the 5 mm thickness virtually any coin(s) that we pack in a padded envelope will exceed the 5mm thickness.  

As of  1 April 2014 - All mail is normally sent by 1st class post.

 

0 to 100 grams (Large letter)...............£3.00  (including "Signed for" delivery)

101 to 250 grams (Large letter)...........£3.50  (including "Signed for" delivery)

251 to 500 grams (Large letter)...........£4.00  (including "Signed for" delivery)

501 to 750 grams (Large letter)...........£4.50  (including "Signed for" delivery)

 

(Above that weight - ask)

 

Anything over  is 353 x 250 x 25mm is now "Packet" rate. 

 

Up to 1 kilo parcel or packet...............£5.50 (including "Signed for" delivery)

1 to 2 kilo parcel or packet..................£7.50 (including "Signed for" delivery)

 

The Post Office have made changes to the postal rate and size of items over 25 mm thick !

This is so complex that it will depend on the size and weigh and we will only be able to quote once we have taken the parcel to the post office ! (MORE WORK !!)

 

Please read this part carefully :-

 

CLAIMS: UK

At present we can only insure items up to £2,500.00*.

WE send all items out using the Royal Mail - If any claim for compensation arises due to any loss or damage we will ONLY pay out after and if the claim is successful. 

Also we will only pay out what monies we can recover from the post office.

 

E.g. If you ask us to send you a 'packet' is worth £3,500.00 and it is posted to a UK address we can ONLY claim up to £2,500.00 from the post office (and hopefully recover that amount from them). 

I understand that may seem unfair as you are not to blame for this loss but then nor are we.

We will advise you of this risk BEFORE you purchase anything worth over £2,500.00

 

* If at all possible we would suggest sending the items if valued at OVER £2,500.00 in several packets if they can be split up to keep under the £2,500.00 level - but if it is only one coin that is worth well over £2,500.00 then that becomes impossible !

 

CLAIMS: World Wide

NOTE: As of 1 April 2014 the post office has reduced the level of

compensation for loss or damage to items sent World Wide

DOWN from a maximum of £500.00 to now ONLY £250.00**

If any claim for compensation arises due to any loss or damage we will ONLY pay out after and if the claim is successful. Also we will only pay out what monies we can recover from the post office or our insurance company.

 

E.g. If the packet is worth more than £250.00 and posted to a address World wide (other than the UK) we can ONLY claim up to £250.00 from the post office (and hopefully recover that amount from them). 

Any extra monies: i.e. if an items is sent worth £350.00 then we CANNOT pay out the extra £100.00 (or whatever amount over £250.00). That amount would be as your risk.

I understand that may seem unfair as you are not to blame for this loss but then nor are we.

We will advise you of this risk BEFORE you purchase anything worth over £250.00

 

** If at all possible we would suggest sending the items if valued at OVER £250.00 in several packets if they can be split up to keep under the £250.00 level - but if it is only one coin that is worth well over £250.00 then that becomes impossible !

 

For Clients in the UK that wish to pay by PayPal please note my comments after POSTING ABROAD.

 

POSTING ABROAD:  

New  postal prices as of 1 April 2014

 Again a total change in post office pricing structure.

Anything other than a pure LETTER is now deemed a "small parcel" !!!

There is now a ONE price blanket rate for any packet up to 100 grams.

So even if it is only 1 coin at 20 grams it would pay this rate.

Weight Europe Europe   Rest of World Rest of World
Compensation Up to £50.00 Up to £250.00   Up to £50.00 Up to £250.00
up to 100 gms £9.00 £11.50   £10.00 £12.50
up to 250 gms £9.50 £12.00   £11.00 £13.50
up to 500 gms £11.00 £13.50   £14.00 £16.50
up to 750 gms £12.50 £15.00   £16.50 £19.00
up to 1 kilo £14.00 £16.50   £19.50 £22.00
Above 1 kilo Ask Ask   Ask Ask

Note. For compensation above £50.00 to £250.00 the post office charge an extra - £2.50 

Compensation for ALL world countries is now £250.00 - Maximum

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PayPal clients

For clients that pay us by PayPal we are obliged to send items by insured post. 

The level of insurance you  want us to use is up to you ! However, we have to obtain a signature for any item(s) sent by post - we regret we CANNOT send any items by ordinary post because if it or they go missing we cannot claim any monies and the client can still get a FULL refund as there is no proof of the client receiving the packet. 

We can therefore end up with NOTHING !  So sorry we are OBLIGED to send ALL items by a postal system - that require a signature from the recipient.

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With regret we will not send items to the

United States of America (Dec. 2016)

I regret but due to on going problems with the US mail

for NO longer tracking  International Signed for packets

once it reaches the USA to one of its

International Service Centers

We cannot guarantee delivery or compensation

once the packet leaves the UK !! 

For that reason it is with deep regret we 

feel that we can no longer send items to the 

United States of America

until the US postal system resumes the tracking

of UK packets once it is the USA system.

Claiming for packets that go missing (non-arrivals)

at their destination causes problems to our clients

and problems to ourselves !

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With regret we will not send items to

CANADA

We regret but due to several problems with Canadian Customs

over the last couple of years we are now unwilling to send any items

of coins or banknotes - to Canada

A set of gold coins was stopped and opened by the Canadian Customs

and due to mishandling the case and a coin was slightly damaged. 

The client rejected the set and it was returned to the UK. 

*(I believe that the client also rejected to pay an import tax that was liable !?)

That part I cannot verify.

Another case in question was a couple of George VI British pennies.

were sent out, they too were rejected

and returned with a very clear label stating 

"NOT ADMITTED TO CANADA". 

The client asked both the post office and the customs why -

both denied responsibility and suggested - try again.

The parcel was sent again, from the UK, with the same result - 

it was again returned - with the same label !?

On the 3rd time the coins were sent - uninsured (clients risk) as a 

simple letter - no customs form, etc. and these did arrived safely.

***

Therefore I regret by I can do without these problems.

Until Canada Customs & Canada Post

get their act together we regret that we cannot supply to 

anyone that has an address within Canada ! - Sorry

***

Letter from a potential Canadian client  (November 2010)

It is an unfortunate situation with the Canadian customs / postal system, one which I do not understand either! 

I have heard so many horror stories about coins being returned and extra charges being levied on the recipient, it just doesn't make any sense. I am a client of a British Coin Company (Name given but for several reason will not list) and I guess he must have had some issues in the past with Canada as he sends me coins (a method is given - again which I will not show so as not to compromise the method, client or sender) and they generally make it !

   Even so a couple of packages have been mauled by customs and poorly taped back together again, I understand your frustration with the system.

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Letter from a Canadian client that bought my book  (December 2010)

I received my coins from the Workman Part II sale and got clobbered for import duty at 6.5 % + GST for the retail value of the coins!  Not a happy camper but what do I do in that situation, send them back to England?

To me it is just another way that a Government can make an easy buck!

 

Letter from a potential Canadian client (February 2011)

Hi, sorry not to get back to you as I have been checking the Canada Customs issue with coins.

What you have advised on your web site is 100% accurate in that Customs are damaging coins and taking no responsibility for their actions. However I know that one collector has initiated a law suit against Customs for damaging a very rare coin.........I am not sure of the details however.

 

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